Keyfax issues - Saffax Path / File Access Error
Symptoms
Users report the following error when attempting to launch Saffax from Saffron under the CoStar 32 emulator:
Cause
This error is caused by the Saffax client not having sufficient permissions on the following local folder:
C:\Program Files\Keyfax
Access to modify this folder is required for Saffax to maintain internal logs and launch history.
Resolution
Permissions for each affected user must be amended so that they have full rights to modify the c:\Program Files\Keyfax folder. This can be done by either:
- Amending User rights at Domain level.
- Editing the local permissions for the Keyfax folder so that the relevant users/domain user group have ‘modify' or ‘Full Control' permissions.
Status
Closed