Section status information:
  IsDeleted = If True: Linked Database record DELETE required.
  IsDirty = If True: Linked Database record UPDATE required.
  IsNew = If True: Linked Database record INSERT required.
Note: These elements are replicated in every document sub section and are intended for generating automatic database queries using the Export XML to build statements via custom XSLT.

Keyfax OCX property to fetch value (no dedicated property):
strValue = Keyfax.GetNodeByXPath("Enquiry[1]/ClientID")

Each question and selected option or entered text (not [EDT] or [XAD] text inputs) is recorded and formatted in one of three different styles of ScriptPath.
This output can be used to record the scripted conversation to a database record for future audit purposes.

The ScriptPath type is set in the XML configuration file: //configuration/Scripting/FL/Exchange/ScriptPath[@type]
The ScriptPath on the left is type=1. See the following alternative ScriptPaths:

ScriptPath type=0:

<ScriptPath>
  <![CDATA[ [Q=Where is it?;A=take details],
[Q=[O]Operator message: is it on landlord's land?;A=Yes],
[Q=Do you know who owns it or who put it there?;A=take details],
[Q=What type of car is it?;A=take details, make, colour, registration],
[Q=Is the HO available to take the call?;A=No] ]]>
</ScriptPath>

ScriptPath type=2:

<ScriptPath>
  <Question no ="1">
    <Request>Where is it?</Request>
    <Response>take details</Response>
  </Question>
  <Question no ="2">
    <Request>[O]Operator message: is it on landlord's land?</Request>
    <Response>Yes</Response>
  </Question>
  <Question no ="3">
    <Request>Do you know who owns it or who put it there?</Request>
    <Response>take details</Response>
  </Question>
  <Question no ="4">
    <Request>What type of car is it</Request>
    <Response>take details, make, colour, registration</Response>
  </Question>
  <Question no ="5">
    <Request>Is the HO available to take the call?</Request>
    <Response>No</Response>
  </Question>
</ScriptPath>

Details the number of sections for Actions, SubActions, Advice and Custom items.
These counters can be used to create a loop to access each of the sections by it's name attribute.

For Custonm sections see the descriptions in the Repairs Diagnostic Export XML Schema

Section (can be multiple Actions): Used to hold Keyfax Action code and details.
An Action can be a Host action or an internal Keyfax action, such as an Email or Mailmerge Task.
If internal Tasks are Merged and Processed by the Keyfax Client, a TaskTemplate section will also be included within the Action section.
Note: An Action may have one or more associated SubActions, which are used to capture information from a variety of sources during the script interview.

If Keyfax Tasks are enabled and configured to Merge, the TaskTemplate which matches the Keyfax generated ActionCode will be included in the Action section.
Keyfax TaskTemplates can contain Email and Letter templates, and any one TaskTemplate can contain multiple Email or Letter tasks in any quantity or combination.

The example Tasktemplate shown here is a skeleton of an Letter Task, without any letter body or merge fields defined.

Note: As TaskTemplates are used internally by the Keyfax Client application and Keyfax Contact Centre, the exact schema for some of the elements have not been detailed. Detailed specification of the Task Templates will be added to this documentation in due course.

The body of the advice code. This can be returned in plain text or HTML format:

The AdvicePlainText type is set in the XML configuration file: //configuration/Scripting/FL/Exchange/AdvicePlainText[@html] and //configuration/Scripting/FL/Exchange/AdvicePlainText[@prefix]
The AdvicePlainText on the left is html=0, prefix="MSG: ". See the following alternative AdvicePlainText:

AdvicePlainText html=1, prefix="":

<AdvicePlainText>
  <![CDATA[ <div style='background-color:#FFFFFF;color:#000000;width:573px;'>
<DIV ALIGN=CENTER><BR><FONT STYLE="font-family:'Arial';font-size:12pt;">
<B>Refer to Housing Officer</B>
<P>Advise the caller that you will refer their call to the Housing Officer. If the Officer is not available to take the call, you will pass on the details of the enquiry to the Housing Officer who will contact the caller shortly.</P></FONT></DIV></div> ]]>
</AdvicePlainText>

Keyfax OCX property to fetch value(s) (no dedicated property):
strValue = Keyfax.GetNodeByXPath("Enquiry[1]/ContTelNo")